Oorlich Designs Privacy Policy

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Privacy Policy

Last updated: August 2026

At Oorlich Designs, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect your information when you visit www.oorlichdesigns.co.uk or purchase products from us.

Who We Are

Oorlich Designs is a UK-based retailer specialising in handcrafted Highland wear and accessories.

If you have any questions regarding this Privacy Policy or your personal information, please contact us using the details provided on our Contact page.

Information We Collect

When you place an order, create an account or contact us, we may collect:

• Name
• Billing and delivery addresses
• Email address
• Telephone number
• Products ordered
• Payment information (processed securely by our payment providers)
• Order history
• Communications with us

We may also automatically collect certain technical information including:

• IP address
• Browser type
• Device information
• Country or region
• Pages visited
• Website usage information
• Referring website or search engine

This information helps us improve our website and customer experience.

How We Use Your Information

We use your information to:

• Process and fulfil your orders
• Deliver your purchases
• Process payments securely
• Respond to customer enquiries
• Provide customer support
• Improve our website and services
• Prevent fraud and maintain website security
• Meet our legal and accounting obligations
• Send marketing emails or offers where you have chosen to receive them

We will never sell your personal information to third parties.

Marketing

If you choose to receive marketing communications, we may occasionally send information about new products, collections or special offers.

You can unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

Payment Security

We use trusted payment providers including Stripe, PayPal, Apple Pay and other secure payment methods offered during checkout.

Oorlich Designs does not store or have access to your full payment card details. All payment information is processed using industry-standard encryption through our authorised payment providers.

Cookies

Our website uses cookies to:

• Keep your shopping basket active
• Remember your preferences
• Improve website performance
• Analyse website traffic
• Enhance your shopping experience

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect how the website functions.

Sharing Your Information

We only share your personal information where necessary to operate our business, including:

• Payment providers
• Delivery companies
• Website hosting providers
• Professional advisers where required
• Government or law enforcement authorities where legally required

All third parties are expected to protect your information and comply with applicable data protection laws.

Data Retention

We retain personal information only for as long as necessary to:

• Complete your order
• Meet legal, tax and accounting requirements
• Resolve disputes
• Enforce our agreements

Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your information where appropriate
• Restrict or object to certain processing
• Request a copy of your data
• Withdraw consent to marketing at any time

If you wish to exercise any of these rights, please contact us.

If you are unhappy with how we handle your personal information, you have the right to complain to the UK Information Commissioner’s Office (ICO).

Data Security

We take the security of your information seriously.

Our website uses secure HTTPS encryption to protect information transmitted between your browser and our website.

We also use trusted third-party payment providers, secure hosting services and appropriate technical and organisational measures to protect your information against unauthorised access, disclosure, alteration or loss.

Although no method of internet transmission can be guaranteed to be completely secure, we continually review our security practices to help safeguard your information.

International Customers

Oorlich Designs proudly ships worldwide. Where personal information is transferred outside the United Kingdom, we take appropriate measures to ensure it remains protected in accordance with applicable data protection laws.

Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology or legal requirements.

The latest version will always be published on this page.

By continuing to use our website, you accept the current version of this Privacy Policy.